Warranty.

RDC cabinets and products are warranted to be free from defect in material and workmanship, under normal use, for a period of twelve months. Unless otherwise indicated, this warranty is valid for the twelve-month period starting from the original shipping date.

The warranty shall not apply to any loss of food, contents, loss of refrigerant or fluid, damage to system components, sales or profits derived from any RDC product due to failure for any reason whatsoever.

The warranty is of no force and effect unless the purchaser:

• uses the equipment in accordance with the Company's instructions and under normal use and service conditions;
• advises the Company within 48 hours of any defect or malfunction;
• provides documentary evidence of the equipment being serviced and cleaned on a regular basis.

The Company's liability is limited:

• to equipment supplied within the Republic and adjoining territories;
• to the replacement of defective parts only.

The Company's liability in respect of any damages, whether direct, consequential or indirect is specifically excluded. The purchaser will be liable for the cost of labour and transport, and any removal and installation charges.

The Company's warranty does not extend to:

1. damage from ordinary wear and tear, faulty or careless handling, improper building, unsuitable operating materials, chemical or electrical defects, or use other than that normally recommended by the Company;
2. equipment which is altered or assembled in any way which, in the opinion of the Company, affects performance, stability or purpose;
3. any equipment damaged by fire, flood, act of God, or where the original model or serial number plate has been altered, defaced or removed;
4. thermometers, glass, mirrors, painting, globes, tubes, expansion valves and probes;
5. insertion or leakage of gas / refrigerant, which is the responsibility of the installation contractor;
6. transport, offloading and line-up of cabinets, coils and refrigeration equipment;
7. any repairs or replacements made without the written consent of the Company;
8. any product or part thereof made to the purchaser's design;
9. cabinets are designed to operate in Climate Class 3 conditions per BS EN ISO 23 953 (25 °C / 60 % RH) unless explicitly stated otherwise.

This warranty vests solely in the original purchaser and is not transferable, unless disclosed to the Company at the time of purchase, and is in substitution for any other Guarantee or Warranty express or implied.

• Warranty claims must be submitted to RDC no more than seven (7) days after the warranty repair was completed or the defective part was replaced.
• Claims must be submitted in writing.
• The correct model and serial number of the equipment must be provided.
• The store opening date must be provided as well as the commissioning date of the equipment.
• The date the repair was performed and completed must be provided.
• All cabinets, coils and units are shipped with a nitrogen charge — pressure must be checked on receipt and RDC notified immediately if not pressurised. No claims will be honoured without such notification.
• Repairs by personnel other than RDC will not be honoured unless pre-approved. RDC reserves the right to use its own contractors.
• The faulty part must be returned to the factory before payment will be made, unless agreed in writing.
• Any claim made by a party other than the purchaser must be authorised in writing by the purchaser.

When ordering replacement parts, please supply: full name and address of the company ordering, the person ordering, description of items needed (with part numbers and colour where applicable), complete shipping address, and requested mode of transport and transporter.

Note: please consult the Operating and Maintenance Requirements and Installation Guidelines documents.

Under no circumstances shall the Company be liable for any consequential loss of whatsoever nature, howsoever arising.

The Company does not warrant or represent that any goods supplied are fit for any particular purpose and the purchaser must rely on his own judgement as to their fitness for the intended purpose.

If equipment is shipped from the factory with components missing, the RDC Dispatch Department must be contacted immediately to rectify the shortage. Shortages must be reported upon receipt of equipment. Shipments must be inspected on receipt to ensure the correct number of items have been received. Once the delivery note is signed, the customer acknowledges that all items were received correctly. Any claim for shortages more than seven (7) days after receipt will be subject to charge.